Terms of Service

These terms govern access to and use of FT ClientFlow (the “Service”), provided by Ferguson Technologies Ltd (“we”, “us”). By creating an account or using the Service, you agree to be bound by these terms on behalf of yourself and the firm you represent.

FT ClientFlow is a practice management platform for UK financial advice firms, providing client relationship management, AI-assisted document generation, e-signature workflows, fee management, and related tools. The Service is provided on a subscription basis as described on our Pricing page.

• You must provide accurate registration information and keep your login credentials secure.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly of any unauthorised use of your account.
• You remain solely responsible for the accuracy of any client advice, suitability assessment, or regulatory document produced using the Service — AI-generated content is a drafting aid, not a substitute for adviser judgement or compliance sign-off.

You agree not to:

• Use the Service for any unlawful purpose or in breach of FCA rules applicable to your firm
• Attempt to gain unauthorised access to the Service or other users’ data
• Reverse-engineer, resell, or white-label the Service without written agreement
• Upload data you do not have a lawful basis to process

Subscriptions are billed in advance on a recurring basis until cancelled. Fees are exclusive of VAT unless stated otherwise. You may cancel at any time via account settings; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by law.

As between you and us, you and your firm retain all ownership rights to client data entered into the Service. We process this data solely to provide the Service, as described in our Privacy Policy. On termination, you may export your data for a reasonable period before it is deleted from our systems.

The Service, including its software, design, and trademarks, is owned by Ferguson Technologies Ltd. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription term.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where reasonably possible. Enterprise customers may agree a separate Service Level Agreement.

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the fees paid by you in the twelve months preceding the claim. We are not liable for indirect or consequential losses. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.

Either party may terminate for convenience by giving notice as set out in your subscription plan. We may suspend or terminate access immediately for material breach of these terms, including non-payment or unlawful use of the Service.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

We may update these terms from time to time. Material changes will be notified to active account holders by email in advance of taking effect.

Ferguson Technologies Ltd. Questions about these terms can be sent to hello@fergusontech.co.uk.